Returns & Refunds – Wafashion

Return & Refunds Policy

At Wafashion, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your order, we offer a hassle-free return and refund policy.

1. Eligibility for Returns

Timeframe: You have 30 days from the date of delivery to return your item.
Condition: The item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of wear or are not in their original condition may not be eligible for a refund.
Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

Certain items cannot be returned, including gift cards, final sale items, and any personalized or customized products.

3. How to Initiate a Return

Step 1: Contact our customer service team at contact@beyondweb.online with your order number and the reason for the return.
Step 2: Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
Step 3: Pack the item securely and include the return form provided by our team. Drop off the package at the designated shipping carrier.

4. Refunds

Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original method of payment.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item is not in its original condition, or is damaged or missing parts).
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@beyondweb.online.

7. Contact Us

If you have any questions about our Return & Refunds Policy, please reach out to our customer support team at contact@beyondweb.online. We’re here to help!